Our Commitment

CalSTRS 403bComply understands COVID-19 has the potential to impact the daily lives of our clients and we are working hard to provide assistance where we can.

Ensuring continuous service for our customers is our top priority. CalSTRS 403bComply has chosen to partake in active Social Distancing by having many of our employees work remotely until further notice or recommendation by the CDC.

Customer Service

In order to mitigate the potential contagion of COVID19, our staff will continue to provide all of our services from a secure remote location during business hours. The following options are available for you: 
 

• Live Assistance. Our call center is operating at adjusted business hours. You can contact us at 800-943-9179 from Monday through Friday, 8AM to 7PM CST.
• Schedule a Callback. Sign up for a time slot by clicking here and we’ll call you back.
• Email Communication. You can submit an email or your paperwork to our team using this link.
• Distribution Status. If you’ve submitted a loan or distribution request, you can check the status by clicking here.
• Financial Consultations & Support. Employees may schedule a virtual appointment with our team of Financial Planners and Consultants to help with Investment and Financial Wellness advice by accessing our TeleWealth Portal.

We will continue to closely monitor this situation and be prepared to take any actions necessary to assist our customers. If you have any questions regarding your account, please contact us at (800) 943-9179.